Author Topic: Another WebPlus Refugee Seeking Help  (Read 308 times)

0 Members and 1 Guest are viewing this topic.

Offline Lois

  • Newbie
  • *
  • Posts: 4
  • Gender: Female
  • Board Member
    • LoiS tells stories just for you
Another WebPlus Refugee Seeking Help
« on: April 15, 2018, 05:17:44 AM »
Hello Ninjas,
Please accept yet another WebPlus Refugee.  My website began ages ago as a template offered by Earthlink, then FrontPage -- remember those?  WebPlus gave me a low-cost option to keep the look while avoiding the need to get heavily into coding.  I worked my way through various versions with my most recent online version being WPX7, but bought WPX8 before learning Serif was abandoning it.  You can find it at http://www.lois-sez.com/ where I only needed a rare update since most of my online presence as a storyteller is at my blog http://www.storytellingresearchlois.com/ these days.  The weird address for my blog was chosen before I realized it wouldn't say Storytelling+Research=Lois.  See what I mean about my not being into coding?  WP's WYSIWYG was a great match for my lack of abilities. 

Between upgrading to WIN10, which lost my Filezilla and also at that point installing WP8, I didn't realize I was going to have more than the usual difficulty when I did my rare annual uploading of changes.  I always needed help from tech support at my webhost because it was done so rarely.  In the past 2 weeks I have downloaded Filezilla and tried repeatedly to upload my few revisions using WPX8.  Filezilla claimed it successfully transfers, but the changes don't appear.  (I might have WPX7 somewhere, but doubt it will help.) I don't know if it's just a case of settings missing something, but my webhost has been unable to figure out how to get the new versions published online.   ??? 

Prowling the Serif WP community doesn't look as promising as joining all of you.  Sure hope you don't mind a not-really-Ninja.  I'm not a coder, but want a site I can maintain.  It doesn't need heavy maintenance: update the page about what's happening that summer (actually now renamed School and Summer Reading with a changed text box); change copyright notice to eliminate dates, instead saying All Rights Reserved; and every three years change a link to a directory listing me for our state arts touring artists.  HELP!  I'm desperate enough to pay somebody to get me back on track.  Am I asking the impossible?  Do I even dare say that here?  If not, my apologies as a Newbie.  Sure hope somebody here can help.
This Refugee is currently LOST, but think it's possible to find my way with help!
Lois Sprengnether Keel
http://www.LoiS-sez.com
and blog at http://www.StorytellingResearchLois.com
         
Storyteller in MI Arts & Humanities Directory
and in Historical Society of Michigan Directory
http://hsmichigan.org/resources/storytellers-speakers-performers/storyteller-lois-
 

Offline clitheroe kid

  • Full Member
  • ****
  • Posts: 158
  • Gender: Male
  • Board Member
Re: Another WebPlus Refugee Seeking Help
« Reply #1 on: April 15, 2018, 06:39:51 AM »
Hi Lois and welcome.

Instead of using Filezilla, why not use the inbuilt ftp of Webplus. It will handle full and incremental uploads and works quite well, but as with everything it needs to be set up correctly.

Joe
Some people think that I have Attention Deficit Disorder. They just dont understand that........ Hey! Look a chicken!
 
The following users thanked this post: Lois

Offline Alfred

  • Administrator
  • Immortal
  • *****
  • Posts: Overload!!
  • Gender: Male
  • Board Administrator
Re: Another WebPlus Refugee Seeking Help
« Reply #2 on: April 15, 2018, 11:20:45 AM »
Welcome, Lois, and please rest assured that no one needs to be a ninja to post here! I’ll leave it to my fellow admin Mick to explain how he came up with the inventive name when he set up this site, but as a Michigander you may well have been unaware that there’s a town in Cornwall named Bodmin, which is where the acronym for “Board Of Digital and Multimedia Inventive Ninjas” comes from.

As Joe says, the built-in FTP facility in WebPlus works quite well but it needs to be set up correctly. The same caveat applies to external FTP clients: I suspect that FileZilla is indeed successfully transferring your files, but to the wrong folder on the server. As a first step, I suggest that you double-check the upload details provided by your web host.
La perfection est atteinte non quand il ne reste rien à ajouter, mais quand il ne reste rien à enlever.
(Perfection is achieved, not when there is nothing left to add, but when there is nothing left to take away.)
- Antoine de Saint-Exupéry (1900-1944)
 
The following users thanked this post: Lois

Offline Lon in NWArkansas

  • Support
  • Full Member
  • ***
  • Posts: 849
  • Gender: Male
  • Board Member
Re: Another WebPlus Refugee Seeking Help
« Reply #3 on: April 15, 2018, 12:59:05 PM »
Hiya, Lois.  Welcome.  Like Alfred and Joe said.

Lon "Couch Ninja" in NWArkansas
 
The following users thanked this post: Lois

Offline Mick

  • Administrator
  • Immortal
  • *****
  • Posts: Overload!!
  • Gender: Male
  • Board Administrator
    • Live WebPlus Support
Re: Another WebPlus Refugee Seeking Help
« Reply #4 on: April 15, 2018, 01:21:56 PM »
Hi Lois,

Welcome aboard and enjoy your stay with us.

You will also find a detailed email sent to you after your initial query regarding your ftp/upload issues, I'm almost 100% sure, and like Alfred/Joe have pointed out, is a path related one and things are not going where they should do when uploading.

I have checked all your FTP details you have sent me and the server checks out fine, but there are multiple html files and folders scattered all around the server, there are even duplicate file names containing different file extensions such as index.htm and index.html

Hopefully, the email I've sent you with the step by step tutorial to use the FTP manager of Webplus and using all the information you have supplied (tested here in my WPX8 and works perfectly with your hosting server) rather than taking risks with Filezilla and manually uploading, will get you back on the right track.

EDIT: You may also wish to change the email signature you are using in your emails because it contains a duplicate call to the http reference and one of them only has 1 forward slash, anyone clicking the link in your emails will only be taken to a 404 page/site not found because there is no such site called http://http:/yourdomain.com it must be only http://yourdomain.com or http://www.yourdomain.com ;)
« Last Edit: April 15, 2018, 01:44:05 PM by Mick »
Live 1 to 1 WebPlus Support - [ninj] http://www.webplus-support.co.uk  [ninj] - If All Brides Are Beautiful, Where The Hell Do Ugly Women Come From? - I Have Enough Money To Last Me The Rest Of My Life, Providing I Die By Next Tuesday
 
The following users thanked this post: Lois

Offline Lois

  • Newbie
  • *
  • Posts: 4
  • Gender: Female
  • Board Member
    • LoiS tells stories just for you
Re: Another WebPlus Refugee Seeking Help
« Reply #5 on: April 16, 2018, 04:39:45 PM »
Thank you all from this definitely non-ninja!

Mick did indeed take me step-by-step through getting this to properly ftp without Filezilla.  This has been a combination of more than one "Perfect Storm" as my computer was upgraded to WIN10 and then I did my latest changes in WPX8 while all others were WPX7 (and earlier as I've been with WP for a very long time), with, of course, Serif dropping it right about the time of my two upgrades.  My host mentioned Filezilla and I know there was a time I used it, so I went astray.  I guess it managed to justify the employment of technicians at my webhost because I've spent the better part of a month puzzling this out.  To add to the fun, we've had an ice storm taking out the power lines here in Michigan.  Sometimes it feels like everything was working against resolving this.

Mick's assistance deserves my highest praise and thanks.  All of you realized something about WP's own transfer methods I'd forgotten since my updates usually only happen annually or with the lo-o-o-ongest of delays.

I've no idea if there's anyplace else here that I should let people know how much of a help you are, but I certainly will post it at the Serif community site for those like myself seeking help.  I can happily continue doing my own site maintenance in the future knowing all of you here are WP refugees, too.

(I'll also be dealing with that signature problem.)
LoiS(ighing with relief and will deal with the mopping up in a bit)
Lois Sprengnether Keel
http://www.LoiS-sez.com
and blog at http://www.StorytellingResearchLois.com
         
Storyteller in MI Arts & Humanities Directory
and in Historical Society of Michigan Directory
http://hsmichigan.org/resources/storytellers-speakers-performers/storyteller-lois-
 
The following users thanked this post: Alfred

Offline Mick

  • Administrator
  • Immortal
  • *****
  • Posts: Overload!!
  • Gender: Male
  • Board Administrator
    • Live WebPlus Support
Re: Another WebPlus Refugee Seeking Help
« Reply #6 on: April 16, 2018, 06:24:57 PM »
My pleasure Lois and thanks for the feedback, always a nice feeling knowing the information provided has got you back on the right track.

Here you will find a host of knowledgeable users only willing to give you their support and advice should you find yourself needing assistance in the future.
Live 1 to 1 WebPlus Support - [ninj] http://www.webplus-support.co.uk  [ninj] - If All Brides Are Beautiful, Where The Hell Do Ugly Women Come From? - I Have Enough Money To Last Me The Rest Of My Life, Providing I Die By Next Tuesday
 

Offline Smee

  • Ninja
  • Full Member
  • ***
  • Posts: 456
  • Gender: Male
  • Board Member
Re: Another WebPlus Refugee Seeking Help
« Reply #7 on: April 17, 2018, 02:30:21 PM »
Welcome Lois. You'll find lots of friendly folks here who can help you ... just don't admit to talking to me as that can make you "personna non gratta" over at CP.

I have lots of "tack" when I probably need more "tact" ... which doesn't smart quite as much.
A few of my favorite pics ... http://www.500px.com/ccjr221